1. Do you provide free books to students?
No, we don’t provide free books to students.
2. How can I get the PDF format of the book?
Sorry, we don’t provide PDF format of the books.
3. What is the range of locations to which Bookspanda ships its books?
Bookspanda ships throughout India! We recommend you check the pincode on the product page under `Delivery Options` to check availablity and estimated delivery time.
4. Is the Cash on Delivery option available on your website?
No, the cash on delivery option isn’t available on our website. We offer multiple online payment methods: Credit card and Debit card (including American Express), Net Banking, various E-Wallets like Freecharge, PayZapp, Itz Cash, OlaMoney, PhonePe, Google Pay.
5. Do I need to have an account to place an order at Bookspanda?
No. You do not need an account to purchase from Bookspanda.
6. How do I place an order on Bookspanda?
- At Bookspanda, all it takes is a few simple steps to place an order:
- Step 1 Click the `Add to Cart` button on the book(s) you wish to purchase. The book(s) will be automatically added to your Cart.
- Step 2 Go to your ‘Shopping Cart’ and complete the purchase:
- a) by signing up as a new user; or
- b) by logging in, if you are an existing user.
- Although creating an account is not mandatory, we highly recommend it, as you will be able to rate and review the books and avail exclusive coupons/offers, receive notifications and be the first to know about sales.
- Step 3 Complete the checkout by entering your email address, shipping address, and payment details. Then, click on the `Place Order` button to proceed.
- Step 4 Once the order has been placed, a confirmation message with the order number will be displayed. Additionally, we will send you an email to confirm your order.
- Step 5 Enjoy your Bookspanda order! If you have more questions, do write to us at info@bookspanda.in
7. Can I order for your books over the phone?
You can give only bulk orders to our Sales representatives in between 10:00 AM to 06:00 PM (Monday to Saturday, excluding public holidays) at below mentioned number:
Ph: +91 9997770390
8. How can I make a payment?
At
Bookspanda.in, we offer multiple methods to make payments for your order. This includes:
- Credit Card & Debit Card
- Net Banking
- EMI
- Various E-wallets like Gpay, Paytm, Freecharge, Payzapp, Itz Cash, Ola Money & Yes Pay, Phone Pe.
Kindly Note: All Credit/Debit card details remain confidential and private.
9. Is it safe to use Credit/Debit cards on your website?
Yes, it is safe to use Credit/Debit card on Bookspanda.in. We accept all VISA and MasterCard, both Indian and International. All Credit/Debit card details remain confidential and private. Bookspanda.in and our trusted payment gateways use SSL encryption technology to protect your card information.
10. Do you accept payment by Demand Draft/Cheque/Money Order?
At Books Panda, we don’t accept payment for online orders via Demand Draft/Cheque/Money Order. On the other hand, for bulk orders, we accept payments via Demand Draft / Cheque / Net Banking.
11. What should I do if my credit/debit card has been compromised when I am trying to make a payment online?
At Bookspanda.in, we do not collect or receive your credit card information. This is collected directly on the Bank’s payment gateway. If you believe that your credit card has been compromised, then please immediately report the incident to your card-issuing bank.
12. Are there any hidden charges when I make a purchase on your website?
There are no hidden charges when you purchase books from Bookspanda.in.
The prices displayed on our website for all the items are final and fully inclusive. You pay the exact amount you see on the website. However, separate delivery charges are employed depending on the weight of the books being couriered in your order.
13. How do I know my order has been confirmed?
An e-mail and SMS will be sent to you once your order has been successfully placed. We will also update you as soon as your order is shipped, along with the tracking number, for your shipment.
14. Can I buy multiple books in a single order?
Yes, you can! Just add all the books you wish to buy in your Shopping Cart and proceed to checkout.
15. My order will be shipped in multiple shipments? What does this mean?
Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India.
16. What is the estimated delivery time?
The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and public holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the transportation provider (courier) used. We usually dispatch most orders within 1-4 business days.
If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
17. Can I ship the products to an address that is different from my billing address?
Yes, absolutely! During the checkout process, you can simply enter the desired shipping address and uncheck the box that states, "Billing address is the same as Shipping address." This will allow you to input a different billing address.
18. Can I edit my order after confirmation?
- In case you need to add more products kindly create a new order.
- If you wish to change the shipping address or phone number, you can do it before the products are dispatched. Go to "My Order" section, click on the edit icon on the order detail page and update your address or phone number. Please note that you cannot change the address once the order is shipped.
19. will my order be delivered?
All orders are shipped through our delivery partners who deliver the packages to your doorstep.
20. How do I check the current status of my order?
You can review the status of your orders and other related tracking information under `My Orders`. Once the order is shipped, you can track your order here
https://bookspanda.in using the Order ID or the shipment tracking number. If your order status shows as “Shipped” and you are still not able to track your order using the tracking number, wait for 12 hours and try again. Sometimes, courier partners take up to 12 hours to activate the tracking link.
21. What do I do in case of failed delivery?
In case the delivery fails to get delivered, kindly reach out by writing to us at info@bookspanda.in
22. Why is my order not showing?
If your most recent order is not showing after successful payment, try checking after 10 minutes. If it is still not showing, then kindly contact Bookspanda customer support by writing to us at info@bookspanda.in or call us at +91 9997770390 (10 am to 06 pm, Monday to Saturday, excluding public holidays)
23. How can I cancel my order on the website?
In order to cancel an item in your order:
You need to just drop an email at info@bookspanda.in Mention your order number (For Ex-BP12345) in the email. State the reason for cancellation in email Customer care will assist you to cancel the order Once your cancellation request is emailed, we will revert & confirm via email.
24. What does `Out of Stock` mean?
Out of stock means that the book is currently not available. You can use the `Notify Me` tab on the book page to get a notification when it comes back in stock.
25. Can I order a book that is Out of Stock?
Unfortunately, you can’t. Books listed as “Out of Stock” are not available for purchase. However, you can use the `Notify Me` tab on the product page, and we will notify you if, and when, the book is back in stock. If you are not a registered user, you will need to provide your registered email address for the update.
26. Does Bookspanda ship outside India?
No. Currently, Bookspanda does not ship outside India.
27. Does Bookspanda have any phsyical stores?
No. Currently, Bookspanda does not have any physical stores.
28. What issue are you facing?
- You can raise a ticket by writing to us at info@bookspanda.in for any of the following issues that you may be facing:
- Status shows delivered but the shipment wasn`t delivered
- Just to be sure, we request you to kindly check with your neighbours or the security guard if the package has been delivered to them, before writing to us. If it has not been delivered, kindly reach out to the customer service team via call or email within 24 hours of the delivery intimation.
- Please note, Bookspanda does not take responsibility for the misplacement of products post-delivery.
- Return/replacement of book
- Please write to us with the reason for the refund/replacement of your book. To know about the eligibility of the return or replacement of your book, please go to the “Refunds” section. The book delivered is damaged.
- Please write to us along with the image(s) of the damaged book(s).
- This book is different from what I ordered
- We try our best to avoid such errors. Despite our best efforts, in case you have received the wrong book, please write to us along with the image(s) of the incorrect book delivered.
- Others If you are facing an issue not featured in the list above, please check our detailed FAQs section to find out if your problem has been addressed. If not, please write to us detailing the issue you are facing at info@bookspanda.in
